A four-level progression model that meets organizations where they are. Most enter at Level 1 or 2 and advance with quarterly milestones — not multi-year transformation programs.
The operational floor every modern service should meet. Monitoring exists. Alerts route to a human. Someone owns the service. Below this, you don't have operations — you have hope.
Reliability becomes a managed discipline. SLOs are defined and tracked. DR is validated, not assumed. Automation covers routine operations. Leadership trusts the dashboards because they reflect reality.
The discipline of an SRE organization, made repeatable. Distributed tracing on critical paths. Error budgets shape product roadmaps. Chaos testing is normal. Risk is proactively reduced, not reactively patched.
The platform observes the operational picture, predicts emerging risk, and acts. Self-healing workflows, operational hazard analysis (STPA/STAMP), and autonomous remediation move reliability from human-driven to AI-augmented.
Mithris breaks each level transition into concrete quarterly milestones with named owners and evidence requirements. Progress is visible, attributable, and measurable.
Every level transition decomposes into 4–6 concrete deliverables with owner, deadline, and evidence requirements.
Maturity isn't a ratchet — services can drop. Mithris flags maturity drift and routes it for review.
Compare maturity against peers by industry, criticality tier, and business unit. Anonymized, opt-in.
A two-week guided maturity assessment maps each tier-0/1 service against the four-level model. You leave with a portfolio map and a quarterly remediation plan.